Once a class schedule is paid for, Students cannot cancel any class. In case of exigencies, students can place a cancellation and refund request with the teacher. The decision to make the refund is at the discretion of the teacher.

In case of any grievances such as non-availability of Teacher, delay in joining, shortening of class, poor network connection resulting in class not being conducted properly, Students may submit details of such grievances to Xcool via the system. Such grievances must be submitted in the system upto the scheduled end of the class for which the grievance is being submitted. For example if a class is scheduled from 10 am to 11 am, grievances relating to the class must be submitted by the scheduled end of the class at 11 am. Xcool will consider such grievances entirely at our sole discretion and if we find it suitable, we may process Refund for such classes. Student agrees not to dispute Xcool findings in this matter in any forum.

In case Teacher cancels class for any reason, Xcool may make alternate arrangements or issue a full refund to the student.